Return and Refund Policy

 Last updated May 04, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. 

Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@shessewvain.com to discuss returning an item. If the return is permitted, place the item securely in its original packaging, and mail your return to the following address:

She's Sew 

ATTN: Returns

103 Haight Dr

Grayson,  41143

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:     

● Customized Orders    

● Any Product That Has Been Washed    

● Any Product That Has Been Worn

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note     

● Sale items are FINAL SALE and cannot be returned.     

● If a returned item has found to be used, washed, or has been returned in any way that is not brand new, a return will not be awarded. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@shessewvain.com